Image Access WideTEK CIS scanner Contex large format scanners

Contex Americas - 20th May 2009

FOR IMMEDIATE RELEASE
Derwod, MD, USA.

Contex Introduces New Warranty and Support Program in the US

Two Years On-site Service Included with Purchase of All Scanner Models.

Contex, the world’s leading manufacturer of wide format scanners, has launched a new warranty and support program for all current Contex and Vidar products.

The program, which is available in the US, converts the standard factory 24-month “Spare Parts” warranty to a 24-month on-site warranty and is included in the price of the scanner. Up to three additional years can be added to the two year warranty for a nominal cost.

Additional warranty features include:

  • Hardware service labor and replacement parts
    Comprehensive service and support provided by highly trained technical field engineers
  • Help desk support
  • Nationwide coverage

"We know how crucial on-site service and support is to our end-users to prevent costly disruption of their business," says Dan Bennett, Director of Service Operations for Contex Americas. "In this economy, most companies don’t have the extra budget for a comprehensive warranty. That’s why we now offer a robust two-year service package with the purchase of every scanner with the option to upgrade with additional years of coverage at a small cost."

The on-site warranty begins immediately following delivery and installation of the scanner. All Contex and Vidar large format and flatbed scanners currently supported within their spare parts lifecycle are included. As a standard service, Contex guarantees spare parts availability for a period of five years after the last date of production of a scanner model to protect customer’s lifetime value.

For more information on the warranty and support program, please contact Contex Americas at 877-226-6839 or email support-usa(at)contex.com.

About Contex Americas:
Contex Americas, Inc. is the US Division of Contex AS, responsible for large format scanner sales and service in North and South America. For more information, please visit www.contex.com and www.ideal.com or call (800) 764-3325.

CONTEX A/S CONTEX
Svanevang 2 15737
DK – 3450 Alleroed,
DENMARK
Phone: +45 48 14 11 22
Fax: +45 48 14 01 22
info@contex.com
www.contex.com

Contex Americas, Inc.
Crabbs Branch Way
Derwood,
MD 20855 USA
Toll Free: +1 (888) 524 3325·
Fax: +1 (240) 268 1118
sales@ideal.com
www.contex.com
www.ideal.com

-END-

A note for readers interested in buying a Contex scanner :
For further information on Contex scanners or buying a Contex imaging solution, please see our Scanners4CAD website. It provides comprehensive information on Contex wide format scanners and Contex large format scanning solutions. If you want to understand how Contex imaging systems work and how they became a wide format scanner market leader, please refer to Scanners4CAD. It carries objective advice on market leading scanners, all aspects of wide format scanning, the practical use of a large format scanner like a Contex SD Series or Contex HD Series or even Contex G600 large format scanners running Contex software like Nextimage, iJET or JETimageNET.

DISCLAIMER: The content of this press release is reproduced unedited and appears here as Scanners4CAD originally received or sourced it. The opinions expressed in this press release are exclusively those of the company whose product(s) and or services this press release describes. Readers who purchase a product based solely on the claims of this press release do so entirely at their own discretion. Scanners4CAD do not guarantee the objectivity or accuracy of this press release.